Multilingual Customer Support Specialist

El Salvador
Full Time
Experienced

Job Overview:

We are seeking a highly skilled multilingual Customer Support Agent fluent in English, Spanish, Portuguese, and French to manage both inbound and outbound calls for a language school. The successful candidate will provide exceptional support to individuals completing applications and guide them through the enrollment process.

Key Responsibilities:

  • Handle inbound and outbound customer calls in English, Spanish, Portuguese, and French.

  • Assist individuals with completing their applications and navigating the enrollment process.

  • Deliver courteous, accurate, and culturally sensitive support in all four languages.

  • Accurately document each interaction and ensure all customer data is handled securely.

  • Manage calls efficiently, with each call potentially lasting up to 15 minutes.

  • Participate in cross-training to provide backup support in the event of a team member’s absence.

Requirements:

  • Fluent in English, Spanish, Portuguese, and French (all four languages required).

  • Strong verbal and written communication skills in all specified languages.

  • Prior experience in customer service, call center, or a related field.

  • Ability to work independently in a hybrid setting

  • Reliable internet connection and a quiet, distraction-free work environment.

  • Excellent organizational skills and attention to detail.

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