In this role, you will assist injured workers who contact our line. Callers may be reaching out immediately after an injury to speak with a nurse for triage, or to report a prior incident and begin the workers’ compensation process.

All callers are U.S.-based employees, as workers’ compensation applies under U.S. labor laws. Depending on the situation, callers may be experiencing high levels of stress, pain, or anxiety.

This position requires a strong balance of empathy, professionalism, accuracy, and compliance to ensure that every caller feels supported while all required information is gathered correctly.

Key Responsibilities:

• Answer inbound calls and guide injured workers through the reporting process
• Collect and accurately document all required information
• Provide clear and professional communication while demonstrating empathy
• Follow compliance guidelines and internal procedures at all times
• Route calls appropriately (e.g., nurse triage or reporting process)
• Maintain confidentiality of sensitive information

Requirements:

• Advanced English level (spoken and written)
• At least 1 year of experience in customer service, call center, or healthcare-related roles
• Strong communication and active listening skills
• Ability to handle high-stress or sensitive situations with professionalism
• High attention to detail and accuracy in data entry
• Basic computer skills and ability to navigate multiple systems
• Availability to work on-site and flexible schedules (including weekends, if required)

Preferred Qualifications:

• Experience in workers’ compensation, healthcare, or insurance
• Background in intake, dispatch, or claims handling
• Experience working with U.S.-based customers

Compensation

$700 USD per month

Work Location

This is an on-site position located at:
Paseo General Escalón #5550, Edificio Colabora, San Salvador.