Customer Service Representative - ON-SITE

El Salvador
Full Time
Experienced

As a Customer Service Representative, you will be the frontline ambassador for our retail client, providing exceptional support primarily through phone interactions in a dynamic call center environment. Your role encompasses live chat, email correspondence, and inbound phone support, ensuring customers receive prompt and effective assistance.

Skills and Requirements:

  • Minimum of a high school diploma.
  • At least 1 year of retail BPO experience.
  • Proficiency in both written and spoken English at an advanced level.
  • Technical aptitude, including proficiency in Microsoft Office Suite and familiarity with CRM systems.
  • A positive attitude and the ability to thrive in a fast-paced environment.
  • Strong customer orientation with a passion for delivering excellent service.
  • Self-starter mentality with a proactive approach to problem-solving and taking initiative.
  • Ability to embody and represent the company culture of Love, Respect, and Integrity.

Note: This role requires a candidate who is not only proficient in customer service skills but also embodies the values and culture of our client. Successful candidates will have retail experience, be positive, dynamic, and customer-oriented, with the ability to excel in a fast-paced environment while representing our client with love, respect, and integrity.

- THIS IS AN ON-SITE POSITION

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