We are seeking a dynamic and experienced Operations Team Leader to lead our frontline team members during the ramp-up phase of a crucial new account. The ideal candidate will have a strong background in Business Process Outsourcing (BPO). This role requires someone who not only ensures high performance within the team but also possesses the ability to foster a positive culture, maintain employee engagement, and cultivate spirited teamwork.

Key Responsibilities

1. Leadership and Team Management

• Lead and manage a team of frontline associates with a focus on achieving and exceeding performance targets.
• Foster a positive and collaborative team environment to ensure a motivated and engaged workforce.
• Provide guidance, support, and mentorship to team members for professional development.

2. Operational Excellence

• Leverage previous BPO experience to bring insights and best practices to the team.
• Stay updated on industry trends and operational best practices to enhance efficiency and service delivery.

3. Performance Optimization

• Set clear performance expectations and key performance indicators (KPIs) for the team.
• Implement strategies to optimize team performance, efficiency, and productivity.
• Conduct regular performance reviews and provide constructive feedback for continuous improvement.

4. Culture Building

• Instill a positive and inclusive culture within the team that aligns with the company's values and goals.
• Encourage open communication, teamwork, and a customer-centric mindset among team members.

5. Account Ramp-Up

• Take a proactive role in the successful onboarding and ramp-up of the new account.
• Collaborate with cross-functional teams to ensure seamless integration and operational excellence.

Qualifications

• 3+ years of proven experience in a BPO environment.
• Demonstrated leadership skills with a track record of achieving and exceeding targets.
• Strong interpersonal and communication skills.
• Ability to adapt to a dynamic and fast-paced environment.
• Previous experience successfully ramping up new accounts is a significant advantage.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career advancement within a growing organization.
• Comprehensive benefits package.
• A positive and collaborative work culture.

We are looking for a passionate and results-driven individual to join our team and contribute to the success of this pivotal account. If you meet the qualifications and are excited about this opportunity, we encourage you to apply and become a key player in our journey of growth and excellence.

THIS IS AN ON-SITE POSITION.