Sales Team Leader

We are seeking a dynamic and experienced Sales Team Leader to lead our sales team during the ramp-up phase of a crucial new account. The ideal candidate will have a strong background in BPO sales, with a proven track record of achieving and exceeding sales targets. This role requires a results-driven leader who can motivate and develop their team while fostering a positive, competitive, and collaborative sales culture.

Key Responsibilities

1. Sales Leadership and Team Management

• Lead and manage a team of sales associates focused on achieving and exceeding sales targets.
• Provide coaching, guidance, and mentorship to improve individual and team performance.
• Foster a motivated, competitive, and collaborative sales environment.
• Monitor team performance and provide ongoing feedback and support.

2. Sales Performance & Target Achievement

• Establish clear sales expectations, KPIs, and performance goals for the team.
• Develop and implement strategies to maximize sales performance, conversion rates, and productivity.
• Analyze sales results and identify opportunities for improvement.
• Conduct regular performance reviews and create action plans to address performance gaps.

3. Sales Coaching & Development

• Conduct regular coaching sessions, one-on-ones, and performance reviews.
• Identify individual strengths and development opportunities.
• Share sales techniques, best practices, and strategies to improve closing and conversion rates.
• Support team members in achieving their personal and team sales goals.

4. Culture Building

• Build a high-performance sales culture aligned with the company's values and goals.
• Promote accountability, teamwork, healthy competition, and continuous improvement.
• Encourage open communication and maintain high levels of employee engagement and motivation.

5. Account Ramp-Up

• Take a proactive role in the successful onboarding and ramp-up of the new sales account.
• Partner with Operations, Training, Quality, and other cross-functional teams to ensure a smooth launch.
• Help establish sales processes, expectations, and best practices during the ramp-up phase.

Qualifications

• 3+ years of proven experience as a Sales Team Leader in a BPO environment.
• Proven track record of achieving and exceeding sales targets.
• Strong coaching, leadership, and people-management skills.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of sales KPIs and performance metrics.
• Ability to motivate and lead a team in a target-driven environment.
• Ability to adapt to a dynamic and fast-paced environment.
• Previous experience successfully ramping up new sales accounts is a significant advantage.